It’s the first one that Microsoft goes by when it comes to deciding what money you get back or if you need to pay for an extra month. Cancelling after the first 30 days means you’ll still be charged for the full period in question.Īlso beware of any potential difference there might be between your renewal date and your billing date. Note the ‘initial’ in that promise - if you’re on a recurring subscription, you can only get a refund if you cancel during the very first month. If you cancel Xbox Game Pass or Xbox Live within 30 days of the initial purchase, you can get your money back. You will be granted with the digital content during the withdrawal period without losing the right of withdrawal. You’ll then get an email as proof you’ve cancelled. As a subscriber you have the right to change your mind and request a full refund for up to 14 days after we accept your initial order, which includes payment taken with an auto-renewed subscription. Choose ‘Change’, and then “Turn off recurrent billing’ You can turn off auto renewal on your Xbox One if you want to cancel a subscription like Xbox Live Gold or Game Pass after your current pay period ends.If you want to turn off auto-renew, then you can do so in a similar fashion. Find the subscription you want to cancel on the page and select the ‘Payment and Billing’ link below it.Here’s how Microsoft suggests you cancel an Xbox subscription - using a browser. How to Cancel Xbox Game Pass or Xbox Live
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